We care about your shopping experience.
Let us know how we can help you.

Giant Head Office

21 Tampines North Drive 2 #03-01 Singapore 528765
Mainline: 6891 8000
View Map
Locate our stores or learn more about business hour here.


Customer Service Centre

Telephone: 3129 8100
Email: Email.Us@DFIretailgroup.com
Hours: Monday – Friday, 9:00 AM – 5:30 PM
(excluding eve-of and Public Holidays)

Online Order Enquiry & Feedback


Email: 
cartonline@dfiretailgroup.com

CART Enquiry & Feedback

Telephone: 3129 5070
Email: 
cartonline@dfiretailgroup.com
Hours: Monday – Sunday, 10:00 AM – 10:00 PM
(including Public Holidays)

We care about your shopping experience.
Let us know how we can help you.

Giant Head Office

21 Tampines North Drive 2 #03-01 Singapore 528765
Mainline: 6891 8000
View Map
Locate our stores or learn more about business hour here.


Customer Service Centre

Telephone: 3129 8100
Email: Email.Us@DFIretailgroup.com
Hours: Monday – Friday, 9:00 AM – 5:30 PM
(excluding eve-of and Public Holidays)

Online Order Enquiry & Feedback


Email: 
cartonline@dfiretailgroup.com

CART Enquiry & Feedback

Telephone: 3129 5070
Email: 
cartonline@dfiretailgroup.com
Hours: Monday – Sunday, 10:00 AM – 10:00 PM
(including Public Holidays)

Any personal information you provide to us will be used for the purposes of responding to your feedback.
If you do not consent to this, please do not submit.

Any personal information you provide to us will be used for the purposes of responding to your feedback.
If you do not consent to this, please do not submit.

One file no longer than 2MB in PDF or JPG. Video files are not accepted.

Any personal information you provide to us will be used for the purposes of responding to your feedback.
If you do not consent to this, please do not submit.

Any personal information you provide to us will be used for the purposes of responding to your feedback.
If you do not consent to this, please do not submit.

What are the different types of Giant stores?
Giant offers 3 different store formats:

  • Giant Express
  • Giant Supermarket
  • Giant Hypermarket
Click here for the locations of all our Giant stores.

What are your stores' opening hours?
Click here to view the operating hours of all Giant stores.
Why don't Giant stores have more cashier counters open on busy days?
Ideally, we always strive to have sufficient cashiers to accommodate any increase in customer levels. Nevertheless, we also want to ensure that we reach the optimal levels of both efficiency and cost effectiveness. As retailers are the biggest casualty of the labour crunch, we are constantly on the hire and in need for cashiers. If you are interested and passionate for the retail industry, please click here for more information about our available positions.
Where can I get a copy of Giant's catalogues?
You can approach our customer service staff or express checkout cashier staff in the store to check if there are available copies. Alternatively, you can download a copy of the catalogue here. It is fuss free and you can even view it on your mobile phones while shopping!
Why are traders not allowed at Giant?
Giant is not a wholesaler. All the products that we sell are intended for our customers' personal use and not for re-sale.
Does Giant offer home deliveries?
All our Giant hypermarkets offer home delivery services, subject to terms and conditions. Click here to find out more.
Can I return a product bought at a Giant store?
Yes, please present the purchase receipt and return the product to the Giant store where you made the purchase, as our merchandise varies from store to store.
How do I apply for PAssion Card / UOB Delight Card?
You may sign up for UOB Delight Card here and sign up for PAssion card here.
For request on filming / photography / visits / research / collaborations
Please email our customer service at service@giantsingapore.com.sg
Which Giant stores should I visit to redeem my Dairy Farm Gift Vouchers / discounts / PAssion card TapForMore points?
You can redeem Dairy Farm Gift Vouchers / discounts / PAssion Card TapForMore points at all Giant stores.
What other vouchers are accepted at Giant stores?
There vouchers are accepted at Giant stores:

  • Sodexo Vouchers
  • UNIQGIFT Vouchers
  • SAFRA/HomeTeam NS 50 Vouchers
Click here for more information.

There vouchers are accepted at Giant stores:

These vouchers are accepted at Giant stores:
  • Sodexo Vouchers
  • UNIQGIFT Vouchers
  • SAFRA/HomeTeam NS 50 Vouchers
Click here for more information.

If I have other questions or feedback, who do I contact and how?
We value all customer feedback and are happy to answer any questions. Click here to see the various ways you can contact us.
Terms and Conditions
Please refer to Terms and Conditions.
Privacy Policy
Please refer to Privacy Policy
Why I can't access the website?
Have you try loading another website just to check? If you still get the same message, you'll need to contact your internet service provider.

For the best Giant online experience, please ensure that you are using the one of the following supported browsers:

  • Google Chrome
  • IE11 & above
  • Mozilla Firefox
  • Safari
If you need further assistance, please contact us via Online Feedback Form or email us at gtoldmgr@giant.com.sg and we will reply you within 3 working days.

What are the different types of Giant stores?
Giant offers 3 different store formats:

  • Giant Express
  • Giant Supermarket
  • Giant Hypermarket
Click here for the locations of all our Giant stores.

What are your stores' opening hours?
Click here to view the operating hours of all Giant stores.
Why don't Giant stores have more cashier counters open on busy days?
Ideally, we always strive to have sufficient cashiers to accommodate any increase in customer levels. Nevertheless, we also want to ensure that we reach the optimal levels of both efficiency and cost effectiveness. As retailers are the biggest casualty of the labour crunch, we are constantly on the hire and in need for cashiers. If you are interested and passionate for the retail industry, please click here for more information about our available positions.
Where can I get a copy of Giant's catalogues?
You can approach our customer service staff or express checkout cashier staff in the store to check if there are available copies. Alternatively, you can download a copy of the catalogue here. It is fuss free and you can even view it on your mobile phones while shopping!
Why are traders not allowed at Giant?
Giant is not a wholesaler. All the products that we sell are intended for our customers' personal use and not for re-sale.
Does Giant offer home deliveries?
All our Giant hypermarkets offer home delivery services, subject to terms and conditions. Click here to find out more.
Can I return a product bought at a Giant store?
Yes, please present the purchase receipt and return the product to the Giant store where you made the purchase, as our merchandise varies from store to store.
How do I apply for PAssion Card / UOB Delight Card?
You may sign up for UOB Delight Card here and sign up for PAssion card here.
For request on filming / photography / visits / research / collaborations
Please email our customer service at service@giantsingapore.com.sg
Which Giant stores should I visit to redeem my Dairy Farm Gift Vouchers / discounts / PAssion card TapForMore points?
You can redeem Dairy Farm Gift Vouchers / discounts / PAssion Card TapForMore points at all Giant stores.
What other vouchers are accepted at Giant stores?
There vouchers are accepted at Giant stores:

  • Sodexo Vouchers
  • UNIQGIFT Vouchers
  • SAFRA/HomeTeam NS 50 Vouchers
Click here for more information.

There vouchers are accepted at Giant stores:

These vouchers are accepted at Giant stores:
  • Sodexo Vouchers
  • UNIQGIFT Vouchers
  • SAFRA/HomeTeam NS 50 Vouchers
Click here for more information.

If I have other questions or feedback, who do I contact and how?
We value all customer feedback and are happy to answer any questions. Click here to see the various ways you can contact us.
Terms and Conditions
Please refer to Terms and Conditions.
Privacy Policy
Please refer to Privacy Policy
Why I can't access the website?
Have you try loading another website just to check? If you still get the same message, you'll need to contact your internet service provider.

For the best Giant online experience, please ensure that you are using the one of the following supported browsers:

  • Google Chrome
  • IE11 & above
  • Mozilla Firefox
  • Safari
If you need further assistance, please contact us via Online Feedback Form or email us at gtoldmgr@giant.com.sg and we will reply you within 3 working days.